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Privacy Policy

Last Updated: 12/15/2025
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Echelon Productions ("Echelon Productions," "Echelon Pro," "we," "our," or "us") operates the website https://echelonpro.net and related services, events, and digital platforms. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase products or tickets, register for events, or otherwise interact with us.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

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1. Information We Collect
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We may collect information from you in the following ways:

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a. Personal Information

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Information you voluntarily provide may include:

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  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment and transaction details (processed via third-party payment processors)

  • Event registration information

  • Business or organization name (if applicable)

  • Communications, inquiries, or messages you send to us

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b. Automatically Collected Information

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When you visit our website, we may automatically collect certain information, including:

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  • IP address

  • Browser type and version

  • Device identifiers

  • Operating system

  • Pages viewed, time spent, and referring URLs

  • Approximate geographic location

 

This information is used for analytics, security, and performance optimization.

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2. How We Use Your Information

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We may use the information collected for purposes including:

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  • Processing ticket sales, merchandise orders, and other transactions

  • Managing events, promotions, and productions

  • Communicating with you regarding purchases, registrations, updates, or support

  • Sending marketing, promotional, and informational communications (you may opt out at any time)

  • Improving our website, content, services, and user experience

  • Maintaining internal records and business operations

  • Detecting fraud, abuse, or unauthorized activity

  • Complying with legal and regulatory obligations

 

3. Payments and Transactions

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All payments are processed securely through third-party payment processors (such as ticketing platforms, merchandise vendors, or payment gateways). Echelon Productions does not store or directly process full credit card or banking information. Payment processors are responsible for safeguarding your financial information under their own privacy and security policies.

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4. Sharing of Information

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We do not sell or rent your personal information.

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We may share information only in the following circumstances:

  • With trusted vendors, contractors, and service providers who support our operations (e.g., payment processing, ticketing, email communications, analytics, event operations)

  • With event partners or venues when necessary for event execution, credentialing, or safety

  • When required to comply with applicable laws, legal processes, or governmental requests

  • To protect the rights, safety, property, or integrity of Echelon Productions, its users, partners, or the public

 

5. Cookies and Tracking Technologies

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We use cookies and similar tracking technologies to enhance site functionality, analyze traffic, and improve user experience. Cookies may collect non-personal information about how visitors use our website.

You may disable cookies through your browser settings; however, some features of the website may not function properly as a result.

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6. Data Security
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We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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7. Marketing Communications
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By providing your contact information, you may receive promotional or informational communications from Echelon Productions. You may opt out of marketing emails at any time by using the unsubscribe link or contacting us directly.

 

8. Your Rights and Choices
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Depending on your jurisdiction, you may have rights to:

  • Access personal information we hold about you

  • Request corrections or deletion of your personal data

  • Opt out of certain data processing or communications

To exercise these rights, please contact us using the information below.

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9. Children’s Privacy
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Echelon Productions does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take steps to delete it promptly.

 

10. Third-Party Links
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Our website may include links to third-party websites or platforms (such as ticketing services, social media, or partners). We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.

 
11. Changes to This Privacy Policy
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We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on this page. The "Last Updated" date reflects the most recent revision.

 

12. Contact Information
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If you have questions or concerns regarding this Privacy Policy, please contact us at:

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Echelon Productions
Website: https://echelonpro.net
Email: partners@trnscndfest.com

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This Privacy Policy is intended to support transparency, trust, and compliance for Echelon Productions’ events, digital platforms, and creative operations.

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